Refund policy
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns requested after the 30-day return window will not be accepted.
To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging
- Accompanied by proof of purchase
- To start a return, you can contact us at bloemkeshopify@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that returns will need to be sent to Bloemke Pharmacy at the address below:
443 East Main Street, Belmond, Iowa 50421
You can always contact us for return questions at bloemkeshopify@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bloemkeshopify@gmail.com.
Shipping Costs
Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If your order arrives damaged or incorrect, contact us within 48 hours of delivery with clear photos. Claims submitted after this timeframe may not be accepted.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
We do not offer direct exchanges. Please return the item and place a new order.
European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.